process

IKEA: Building creative and innovative capacity

IKEA: Building creative and innovative capacity

Context

IKEA wanted to increase the creative and innovative capacity throughout their organization. As a company in constant pursuit of new solutions in every aspect of the business, IKEA wanted store managers, merchandise managers and designers to become familiar with effective approaches for working with creative problem-solving and idea development.

The Journey

We created a bespoke one day course in leading the creative process. The process took them through the basic principles of turning customer insights into creative challenges, generating new solutions, pitching and evaluating ideas. The course was repeated in Sweden, UK, Norway and Germany.

The Results

  • The tools were applied directly back into the organisation as part of internal workshops during the following weeks. 
  • Several ideas developed during the course were implemented into the business. 
  • We continue to work with IKEA around increasing creative and innovative capacities.
Finally a structured set of tools and methods for an area that is usually so difficult to pin down.
— Kristina Barbro Sennefelt, Visual Merchandise & Activity Manager, IKEA

Unilever: Training meeting and workshop facilitators

Unilever: Training meeting and workshop facilitators

Context

Unilever regularly runs complex innovation workshops that involve multiple functions, stakeholders and geographies. These seek to reduce the time it takes to launch a global innovation. However, the increasing strain on travel budgets & offsite meetings meant that Unilever wanted some support to maximise the value from these sessions and find other ways to innovate faster. We worked with their global design team to drive greater value from the sessions and deliver more confidently.

The Journey

Over a number of days we equipped the leadership team with tools and processes that they could immediately land back into the business.

We covered a wealth of material that has ultimately helped to reduce the time to market. The three days were highly interactive and the results, in their words were... "the best professional training I've ever received" - Kelly Dawson, Senior Design Project Lead

The Results

  • The training was applied directly back into the organisation at workshops held the following day.
  • The team used the material to develop their own in-house toolkit for consistent use across the business in workshop design and facilitation.
  • Team fed back it was the best corporate training they had ever received.
  • 50% reduced in prep work.
Great course from which I would expect new and experienced facilitators would learn. Appropriate pace and mix of emotional vs functional concepts delivered with great style and expertise that modeled the concepts being taught well.

I appreciated the style of delivery and specifically the flexibility
to tailor the content to our needs. This was of course walking the walk of the content itself which is very important for me.
— Ian Brown, Design Manager, Unilever

Copenhagen City: Building a Privacy Advisory Board

Copenhagen City: Building a Privacy Advisory Board

The context

The city of Copenhagen has set a high ambition of becoming a leading "smart city," while at the same time protecting the privacy of it's citizens. Technologies such as data tracking, cheap censor technology and mobile devices, promise to make our cities a lot smarter. However these kinds of solutions are based on the collection of behavioral data from citizens, so an important question remains - how do we ensure people's privacy in the smart city?

The journey

We facilitated a series of dialogues and workshops for a board of experts within technology, law, consumers, ethics, society and business. The group formulated the first set of recommendations, that will guide policy-makers when taking the first steps towards building a "smart" Copenhagen, where people will feel their privacy is respected.

The results

  • The recommendations are being used by city politicians and officials, when formulating "smart" city projects. 
  • The board members continue to advice the city in privacy questions.
  • The recommendations serve as a starting point for building rules and regulations.